One of the biggest fears of any e-commerce web owner is of getting negative reviews on services offered. Negative reviews can affect your business reputation and also bring down your website ranking. Whether you are just a start-up or established entrepreneur, having positive reviews is highly essential. This also helps in getting loyal customers. This will also give confidence in approaching the customers for business purpose. More than 97% of online buyers find online reviews important that pitches them for using the service.
So if your website has some negative reviews then turning them positive is the best way to do the business.
Here are some ways to bring down the negative reviews and turning them into positive ones:
- Get Negative Reviews Addressed Quickly:
Once you notice that there are negative reviews about your service and product on different portals, then it’s time to address them quickly. Keep an eye on social media and review portals to check if there are any negative reviews posted by customers. If yes, address the concern to the customer and ask to delete the negative reviews.
- Prompt Approach:
If one of your customers isn’t happy with the product or service from your, then get it addressed instantly and solves the problem ASAP, rather the situation getting escalated. This also creates positive approach from customers towards your service or product.
- Show off your Professional side:
Attending the concerns and working on the negative reviews instantly is the best way to ensure that customers are happy. This also shows professionalism from your end. Don’t make excuses or insult customers. Instead, try to solve the problem instantly.
- Use Online Reputation Management Solution:
The main aim of using online reputation management service is to clear all the negative reviews online and create positive thoughts among customers. Hire online reputation management team that will help in creating positive impact in the market for the product.
About Whaaky.com:
Owned by Trade2Online Pvt Ltd, Whaaky is a popular online shopping destination. It works as deal site where deals go online on a daily basis. These deals are available from popular offline retailers across the country. From mobile and gadgets to apparels and fashion wears, Whaaky.com deals with all products.
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